72K–80K USD / year
Customer Success Manager
Customer successHybrid — Chicago, Illinois, United States
Published on 2026-11-10
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About this role
Own post-sale success for a portfolio of 15–18 of Syndigo’s enterprise customers. Build executive relationships and drive measurable customer outcomes, product adoption, retention, and expansion.
About the company
Syndigo provides product experience and information management software that helps brands centralize, enrich, and syndicate product content.
What you'll do
- Track customer goals, success metrics, and ROI realization plans
- Lead executive conversations and QBRs focused on business value, risks, and next steps
- Drive product adoption and create plans to address customer risks and barriers
- Support renewals and identify qualified upsell and cross-sell opportunities with Sales
- Develop customer advocates and coordinate referrals, testimonials, and event speakers
- Represent customer needs internally and coordinate cross-functional resources
What we're looking for
- 2–4 years of SaaS customer success experience
- Experience managing a $2–$3M ARR book of business
- Strong presentation skills with professional and executive audiences
- Able to work independently, resolve customer challenges, and manage complex accounts
- Experience with enterprise and mid-sized organizations
Nice to have
- ChurnZero experience
- CPG industry knowledge
- Familiarity with databases and syndicated data
Benefits
- Health insurance
- Paid time off and volunteer time off
- Employer-paid short- and long-term disability
- Parental and adoption leave
- 401(k)
- Tuition reimbursement