92K–178K USD / year
Customer Success Manager
Customer successWorkplace — Los Angeles, CA; San Francisco, CA; Seattle, WA; New York, NY
Published on 2026-10-19
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About this role
Manage client relationships and advertising campaign operations for Twitch influencer marketing products. Coordinate media planning, campaign delivery, and cross-functional work to help grow Twitch Advertising revenue.
About the company
Twitch is a live streaming platform primarily focused on video game content but also includes music, talk shows, and creative content. It serves a global community of content creators and viewers, offering tools and services to enhance community engagement and monetization.
The team
Twitch Revenue team
What you'll do
- Manage campaign planning, internal insertion orders, approvals, and revenue recognition
- Serve as the client-facing point of contact to coordinate campaign execution and delivery
- Manage custom programs and sponsorship campaigns, including timelines, assets, and optimization opportunities
- Support pre-sale pipeline management, reporting, and opportunity accuracy
- Troubleshoot live campaigns with Campaign Operations
- Guide clients through internal purchasing tools and keep current on Twitch products
What we're looking for
- 4+ years of online media or media planning experience
- Experience helping clients execute media campaigns
- Strong written, presentation, and verbal communication skills
- Strong collaboration, troubleshooting, and problem-solving skills
- Comfort working with technical product teams and minimal supervision
Nice to have
- Previous agency experience
- Online media work experience
Benefits
- Medical, dental, vision, and disability insurance
- 401(k) matching
- Flexible paid time off
- Maternity and parental leave
- Amazon employee discount