92K–178K USD / year
Customer Success Manager
Customer successWorkplace — San Francisco, CA; Los Angeles, CA; Seattle, WA; New York, NY
Published on 2026-10-19
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About this role
Manage client relationships and advertising campaigns for Twitch’s influencer marketing products. Partner with product, business development, finance, and campaign operations teams to support campaign planning, execution, and revenue growth.
About the company
Twitch is a live streaming platform primarily focused on video game content but also includes music, talk shows, and creative content. It serves a global community of content creators and viewers, offering tools and services to enhance community engagement and monetization.
The team
Twitch Revenue team
What you'll do
- Own media planning and internal insertion orders during the pre-sale process
- Serve as the client-facing point of contact throughout campaign delivery
- Coordinate campaign timelines, assets, and optimization opportunities
- Manage custom programs and sponsorship campaigns across internal teams
- Support client approvals, revenue recognition, and purchasing workflows
- Troubleshoot live campaigns with Campaign Operations
- Maintain knowledge of Twitch features and advertising products
What we're looking for
- 4+ years of online media or media planning experience
- Experience helping clients execute media campaigns
- Excellent written, presentation, and verbal communication skills
- Strong collaboration, troubleshooting, and problem-solving skills
- Comfort working with technical product teams and minimal supervision
Nice to have
- Previous agency experience
Benefits
- Medical, dental, vision, and disability insurance
- 401(k) with matching
- Flexible paid time off
- Maternity and parental leave
- Amazon employee discount