92K–178K USD / year
Customer Success Manager
Customer successWorkplace — Seattle, WA; San Francisco, CA; Los Angeles, CA; New York, NY
Published on 2026-10-19
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About this role
The Customer Success Manager will support Twitch’s advertising revenue growth, with a focus on influencer marketing products. The role manages media planning, campaign operations, and client relationships, coordinating with finance, campaign operations, product, and business development.
About the company
Twitch is a live streaming platform primarily focused on video game content but also includes music, talk shows, and creative content. It serves a global community of content creators and viewers, offering tools and services to enhance community engagement and monetization.
The team
Twitch Revenue team
What you'll do
- Own pre-sale media planning and internal insertion orders.
- Serve as the client point of contact to coordinate campaign execution and delivery.
- Manage campaign kickoffs, timelines, assets, and optimization opportunities.
- Coordinate approvals and revenue recognition with finance.
- Lead custom content campaigns and sponsorships across internal departments.
- Support pre-sale pipeline management, reporting, and opportunity accuracy.
- Troubleshoot live campaigns with Campaign Operations.
- Guide clients through internal purchasing tools and stay current on Twitch products.
What we're looking for
- 4+ years of online media or media planning experience.
- Experience helping clients execute media campaigns.
- Excellent written, presentation, and verbal communication skills.
- Strong collaboration and problem-solving skills.
- Able to work with minimal supervision in a high-energy environment.
- Comfortable working with technical product teams.
Nice to have
- Previous agency experience.
Benefits
- Medical, dental, vision, and disability insurance.
- 401(k) with matching.
- Flexible paid time off.
- Maternity and parental leave.
- Amazon employee discount.