125K–165K GBP / year
Customer Success Manager, Beneficial Deployments EMEA
Customer successHybrid — London, UK
Published on 2026-10-30
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About this role
Support nonprofits across EMEA in adopting Anthropic’s AI products and realizing value for their missions. Partner with sales and technical colleagues to guide customer strategy, adoption, change management, and impact measurement, while helping build regional customer success processes.
About the company
Anthropic builds reliable and interpretable AI systems, including the Claude family of models, for businesses and developers. The company focuses on AI safety research and practical AI assistants for enterprise and consumer use.
The team
Beneficial Deployments team
Stack
ClaudeClaude for EnterpriseClaude CodeAPI
What you'll do
- Partner with Account Executives and Applied AI colleagues on territory and customer success plans
- Drive customer activation, adoption, and realized value through tailored engagements
- Build relationships with nonprofit leaders, program teams, and IT staff
- Guide organizational change through training, enablement, and Centers of Excellence
- Identify AI use cases across program delivery, research, fundraising, and operations
- Measure and report customer impact and share insights with Product and Research
- Create repeatable playbooks, enablement resources, and regional processes
What we're looking for
- 5+ years in customer-facing roles such as Customer Success, consulting, or solutions architecture
- Experience working alongside sales and technical account-team counterparts
- Experience managing strategic accounts and designing one-to-many programs
- Track record driving technology adoption and change management
- Experience with both consumption-based and seat-based business models
- Technical fluency in AI/ML concepts, APIs, and software implementation patterns
- Ability to work autonomously and collaborate across time zones
- Passion for AI, social impact, and safe and ethical AI deployment
Nice to have
- Experience supporting nonprofits, foundations, educational institutions, or government agencies
- Fluency in French, German, Spanish, or Italian
Benefits
- Flexible working hours
- Generous vacation and parental leave
- Optional equity donation matching