200K–265K USD / year
Customer Success Manager, Commercial
Customer successHybrid — San Francisco, CA | New York City, NY
Published on 2026-09-16
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About this role
The role of Customer Success Manager at Anthropic involves driving AI adoption among commercial clients while building strategic relationships and providing technical guidance on Anthropic's products. This position requires both business acumen and technical expertise to help customers realize value from their AI initiatives.
About the company
Anthropic builds reliable and interpretable AI systems, including the Claude family of models, for businesses and developers. The company focuses on AI safety research and practical AI assistants for enterprise and consumer use.
What you'll do
- Build trusting relationships with key decision makers
- Become an expert in Anthropic's products
- Monitor usage patterns and identify optimization opportunities
- Serve as a thought partner for customers
- Develop change management strategies for user adoption
- Document and quantify customer value and ROI
- Identify potential use cases for expansion
- Manage customer experience across their lifecycle
What we're looking for
- 4+ years in Customer Success or Technical Account Management
- Technical fluency in AI/ML concepts
- Experience with consumption-based and seat-based business models
- Strategic mindset for identifying growth opportunities
- Proven track record managing a portfolio of accounts
- Strong cross-functional collaboration skills
- Passion for AI and responsible system development
- Ability to bring order to chaos