Customer Success Manager (Cross Border China)

About this role

Manage post-sale success, retention, and growth for Stripe customers in the China region. Partner with Account Executives to advise merchants on payments and commerce, improve product adoption and performance, and identify expansion opportunities.

About the company

Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.

The team

Customer Success

What you'll do

• Lead customer engagement, retention, and account growth in partnership with Account Executives
• Build relationships with senior business, product, engineering, finance, and IT stakeholders
• Advise customers on payments, commerce, and Stripe product use
• Conduct quarterly business reviews and identify optimization and expansion opportunities
• Track account health, payments performance, adoption, renewals, satisfaction, and referrals
• Share customer feedback with internal product and business teams

What we're looking for

• 4+ years in a client-facing role managing complex organizations, ideally across China
• High proficiency in English and Chinese
• Strong business judgment, analytical skills, and operating rigor
• Experience leading technical conversations and influencing stakeholders
• Executive presence and strong presentation skills
• Experience managing complex projects and resolving difficult customer situations
• Track record of meeting targets, preferably in sales
• Able to work independently and collaboratively in a fast-changing environment

Nice to have

• Experience at a high-growth technology company
• Experience with consumption-based businesses

Benefits

• Equity
• Company bonus or sales commissions/bonuses
• Retirement plans
• Health benefits
• Wellness stipends