90K–121K GBP / year
Customer Success Manager (EMEA & APAC)
Customer successRemote — United Kingdom
Published on 2026-11-09
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About this role
Lead and develop a team of Customer Success Managers serving enterprise customers across EMEA and APAC. This player-coach role combines team leadership and scalable program building with direct engagement on strategic accounts, focused on adoption, retention, expansion, and measurable customer value.
About the company
Coder provides cloud development environments and AI development infrastructure that helps enterprises provision, govern, and secure developer workspaces.
The team
Customer Success team within Revenue.
What you'll do
- Lead, coach, and develop Customer Success Managers.
- Own team outcomes across adoption, customer health, ARR, NRR, and satisfaction.
- Build scalable customer success strategies, processes, playbooks, metrics, and operating rhythms.
- Sponsor key enterprise accounts and build relationships with senior technical and executive stakeholders.
- Identify portfolio risks and opportunities to improve adoption, reduce churn, and drive expansion.
- Represent customer needs internally and influence product priorities.
What we're looking for
- 7+ years in Customer Success, Account Management, or a related customer-facing role, including 2+ years leading enterprise teams.
- Experience with complex enterprise customers in SaaS or related technology sectors.
- Track record of driving customer adoption, retention, expansion, and measurable business outcomes.
- Strong executive communication, strategic thinking, analytical skills, and operational execution.
- Ability to coach teams and operate autonomously in a fast-moving, high-growth environment.
Nice to have
- Experience with developer tools, cloud infrastructure, DevOps, platform engineering, cybersecurity, or AI products.
- Experience supporting global or highly regulated enterprises.
- Familiarity with Kubernetes, Terraform, cloud platforms, or developer environments.
- Experience supporting adoption of AI coding tools or agents.
Benefits
- Equity
- Commission
Hiring process
- Interview process expected to take two to four weeks.
- Meet with individual contributors, managers, and senior leaders.