59K–105K USD / year
Customer Success Manager - EMEA
Customer successRemote — EMEA
Published on 2026-09-24
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
The Customer Success Manager will act as a trusted advisor for clients, helping them onboard and achieve positive outcomes with the product. This role involves managing client relationships, driving product adoption, and ensuring ongoing satisfaction.
About the company
Fingerprint provides digital identity solutions to help businesses enhance security and prevent fraud. Their technology allows companies to accurately identify users and streamline authentication processes across various platforms.
What you'll do
- Lead client transition from contract to go-live
- Manage portfolio to ensure value realization
- Conduct regular meetings with clients
- Collaborate with support teams to resolve issues
- Identify upsell and cross-sell opportunities
- Monitor client portfolio health and manage escalations
- Drive renewals with stakeholders
- Maintain records in Salesforce and Planhat
What we're looking for
- 6-10 years in Mid-Market/Enterprise Customer Success
- B2B SaaS, tech, or cybersecurity experience preferred
- Experience with customer journey from onboarding to renewals
- Familiarity with Customer Success Platforms, Zendesk, Salesforce
- Comfortable in a remote, async-first environment
- Proficiency in using AI for task efficiency
- Strong communication skills
- Ability to handle customer concerns with empathy