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Customer Success Manager - EMEA Mid-market
Customer successRemote — United States
Published on 2026-10-21
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Manage customer success across onboarding, adoption, renewals, and account growth for Bitwarden customers. Use customer data and feedback to reduce churn, demonstrate product value, and identify expansion opportunities while advocating for customer needs internally.
About the company
Bitwarden is an open-source password manager for individuals and organizations. It helps teams securely store, share, and manage credentials across devices.
The team
Customer Engagement team
What you'll do
- Oversee the customer journey from onboarding through renewal and maximize product adoption.
- Develop onboarding procedures and customer account development plans.
- Monitor customer health and proactively address churn risks.
- Lead Quarterly Business Reviews and communicate customer outcomes.
- Identify expansion opportunities in partnership with Account Executives.
- Share customer insights with Product and Engineering to inform product decisions.
- Provide leadership with updates on customer usage, milestones, and risks.
What we're looking for
- Strong empathy and customer-success orientation.
- Executive-level relationship-building and consultative sales skills.
- Analytical approach using usage data, feedback, and adoption trends.
- Clear communication and presentation skills.
- Ability to collaborate across Sales, Product, and other teams.
Hiring process
- Introduction call
- Interview with Head of Global Accounts
- Case study or mock QBR
- Interview with Chief Sales Officer
- Interview with CEO
- Reference calls