152K–200K USD / year
Customer Success Manager, Enterprise Tech
Customer successHybrid — San Francisco, CA | New York City, NY
Published on 2026-09-16
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About this role
As a Customer Success Manager for Enterprise Tech, you will partner with technology leaders to drive AI adoption across enterprise accounts. Your role includes developing strategic relationships, optimizing AI usage, and informing product development.
About the company
Anthropic builds reliable and interpretable AI systems, including the Claude family of models, for businesses and developers. The company focuses on AI safety research and practical AI assistants for enterprise and consumer use.
What you'll do
- Build relationships with key decision makers.
- Own customer operations across the account lifecycle.
- Become an expert in Anthropic's products.
- Drive consumption planning and value understanding.
- Monitor usage patterns and identify optimization opportunities.
- Develop change management strategies for user adoption.
- Prioritize across multiple business units.
What we're looking for
- 6+ years in Customer Success or related fields.
- Experience with F500 technology companies.
- Ability to lead organization-wide change initiatives.
- Technical fluency in AI/ML and API integrations.
- Proven track record managing multiple accounts.
- Strong cross-functional collaboration skills.
- Passion for AI and responsible technology development.