200K–265K USD / year
Customer Success Manager, Enterprise Tech
Customer successHybrid — San Francisco, CA; New York City, NY
Published on 2026-10-17
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About this role
Drive AI adoption and measurable customer outcomes across a small portfolio of enterprise technology accounts. Advise customers on Anthropic products and usage, support organization-wide change management, and turn customer insights into input for product and go-to-market strategy.
About the company
Anthropic builds reliable and interpretable AI systems, including the Claude family of models, for businesses and developers. The company focuses on AI safety research and practical AI assistants for enterprise and consumer use.
The team
Customer Success team
Stack
Claude APIClaude CodeCowork
What you'll do
- Build strategic relationships with customer decision-makers and identify opportunities to improve and expand adoption.
- Manage customer operations across the lifecycle, including account plans, success plans, and Executive Business Reviews.
- Guide customers on Anthropic products, usage patterns, consumption planning, and optimization.
- Develop ROI hypotheses and quantify customer outcomes to support continued investment.
- Drive end-user adoption through change management, training, and organizational enablement.
- Coordinate with account teams and Product to address customer needs and communicate product developments.
- Prioritize customer workstreams and build repeatable account motions.
What we're looking for
- 6+ years in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
- Experience with enterprise technology companies, SaaS platforms, or digital-first businesses at the executive level.
- Experience leading organization-wide product adoption or change programs.
- Technical fluency in AI/ML concepts, API integrations, and software implementation patterns.
- Track record managing enterprise accounts and driving measurable outcomes.
- Strong cross-functional collaboration and ability to bring order to complex work.
Nice to have
- Experience with both high-growth and established technology companies.
- Hands-on experience building with Claude Code and automating workflows with agents, skills, and tooling.
Benefits
- Generous vacation and parental leave
- Flexible working hours
- Optional equity donation matching