106K–149K USD / year
Customer Success Manager - Guided - West Coast
Customer successRemote — Washington State, California, Colorado, Texas
Published on 2026-10-06
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About this role
As a Customer Success Manager for n8n, you will guide enterprise customers through onboarding, adoption, and renewal phases, ensuring they derive measurable business outcomes from the product. You will proactively manage customer health and collaborate with various teams to drive revenue growth through upselling and retention.
About the company
n8n is a workflow automation platform that lets teams connect apps and build AI-powered automations with a visual editor or code.
What you'll do
- Onboard and enable enterprise customers
- Align stakeholders on goals and outcomes during customer kickoffs
- Monitor customer health and product usage
- Identify and manage risks in customer relationships
- Drive renewal and upsell opportunities
- Collaborate with Support and Product teams
What we're looking for
- Experience in enterprise customer success management
- Technical fluency with IT and engineering topics
- Experience with renewals and expansion opportunities
- Ability to translate product usage into measurable outcomes
- Strong communication skills with technical and business stakeholders
Nice to have
- Experience with automation and AI tools
- Startup or scale-up experience
- Familiarity with workflow automation platforms
Benefits
- Competitive compensation
- Equity options
- Generous vacation policies
- Health and wellness benefits
- Career development budget