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Customer Success Manager II - EMEA
Customer successRemote — Ireland
Published on 2026-10-21
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Manage customer relationships throughout onboarding, adoption, renewals, and expansion for Tines’ automation platform. Help customers identify automation opportunities across security, IT, engineering, and operations, while sharing product feedback internally.
About the company
Tines is a security automation platform that helps security and IT teams build no-code workflows to respond to alerts and operational tasks.
What you'll do
- Lead customer onboarding and ensure use cases and requirements are met on schedule
- Drive adoption, value reviews, renewals, and expansion across existing and new customer teams
- Build account plans and coordinate internal resources around customer needs
- Identify account risks and develop mitigation plans
- Use account health metrics and usage data to guide renewal and expansion strategies
- Translate customer needs and feature requests for Product and technical teams
What we're looking for
- 5+ years in technical account management, customer success, or a post-sales technology role
- Experience with SaaS solutions for technical teams, such as cybersecurity, DevOps, or IT
- Ability to uncover customer problems, identify opportunities, and translate technical requirements
- Knowledge of APIs and how they function
- Ability to solve complex problems using internal resources and escalate when appropriate