212K–317K SGD / year
Customer Success Manager (Korea)
Customer successHybrid — Singapore
Published on 2026-11-12
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About this role
Manage post-sale relationships with Stripe’s Korea-based customers, helping them get value from Stripe and achieve successful outcomes. The role focuses on customer retention, account growth, payments optimization, and serving as a trusted business and payments advisor.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Customer Success
What you'll do
- Lead post-sale engagement, retention, and growth for customers in Korea alongside Account Executives
- Identify account expansion opportunities and help customers achieve business outcomes
- Build relationships with senior business, product, engineering, finance, and IT stakeholders
- Advise customers on payments, commerce, Stripe products, and industry developments
- Conduct quarterly business reviews covering priorities, performance, optimization, product roadmap, and expansion opportunities
- Share customer feedback with internal teams and advocate for improvements
- Monitor account health, product adoption, renewals, growth, referrals, and customer satisfaction
What we're looking for
- 7+ years in a client-facing role managing large, complex organizations, preferably in customer success and technical products
- High proficiency in Korean and English
- Strong business sense, analytical skills, and operating rigor
- Experience leading technical conversations and influencing stakeholders
- Executive presence and strong presentation skills
- Background in consulting, pre-sales, technical account management, or equivalent
- Track record of achieving targets and managing complex projects
- Able to resolve difficult customer situations and work independently and collaboratively
Nice to have
- Experience at a high-growth technology company
- Experience with consumption-based businesses
Benefits
- Equity
- Company bonus or sales commissions/bonuses
- Retirement plans
- Health benefits
- Wellness stipends