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Customer Success Manager (London)
Customer successWorkplace — London
Published on 2026-11-10
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Own post-sales relationships with enterprise customers, helping them onboard, adopt Airtable and its AI capabilities, and achieve measurable business outcomes. Partner with Account Executives and internal teams to support retention, identify expansion opportunities, and share customer insights.
About the company
Airtable is a flexible database and app-building platform that combines spreadsheet ease with relational data. It helps teams organize work and build custom workflows without heavy engineering.
What you'll do
- Guide customer onboarding and launch primary workflows within 90 days
- Create success plans focused on AI adoption, business outcomes, and efficiency
- Lead executive business and value reviews, documenting ROI and identifying risks and growth opportunities
- Deliver customer enablement, workflow consultations, and governance guidance
- Monitor account health and adoption, and flag renewal risks
- Qualify expansion opportunities and share them with Account Executives
- Maintain account records and stakeholder maps, and relay customer feedback internally
- Develop reusable frameworks, AI-enabled health insights, and playbooks
What we're looking for
- 5+ years in enterprise customer success, account management, solutions consulting, or technical account management for B2B SaaS or workflow automation
- Track record of measurable results in onboarding, adoption, retention, and expansion
- Experience owning multi-stakeholder enterprise relationships
- Technical fluency in workflow automation, integrations, and data, with a working understanding of AI applications
- Strong teaching, facilitation, storytelling, and presentation skills
- Experience building success plans, running business reviews, and connecting platform capabilities to customer outcomes
- Able to prioritize across a large account portfolio and partner with Sales, Renewals, Support, and Services
Nice to have
- Experience with no-code or low-code platforms, workflow automation, or AI-driven SaaS
- Background in management consulting, product management, or enterprise solution architecture
- Experience designing AI-powered workflows or using LLMs in customer operations
- Familiarity with data visualization, analytics, enterprise governance, change management, and SaaS security
- French or German language skills