66K–98K USD / year
Customer Success Manager (North America - Remote)
Customer successRemote — North America
Published on 2026-10-14
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Drive customer success and revenue growth by helping short-term rental businesses get more value from Hospitable's software. The role owns a revenue quota, builds an expansion pipeline, and turns customer engagement and product adoption into measurable results.
About the company
Hospitable builds software for short-term rental hosts and property managers to automate listings, messaging, and operations across booking platforms.
What you'll do
- Meet quarterly revenue targets through upgrades, annual conversions, feature adoption, and add-on sales
- Proactively engage customers, identify business needs, and recommend relevant solutions
- Lead customer consultations, workshops, product demonstrations, and QBRs
- Build and manage an opportunity pipeline, maintain CRM records, and forecast results
- Share customer feedback and collaborate with product and support teams
What we're looking for
- 3+ years in Customer Success, Account Management, Account Executive, or a similar customer-facing role
- Experience carrying and achieving revenue quotas preferred
- Comfort with consultative selling, pricing conversations, presentations, and objection handling
- Ability to manage a pipeline and maintain accurate CRM records
- Strong communication, organization, and independent work skills
- Comfort learning and demonstrating software
Nice to have
- Experience in short-term rentals, hospitality technology, property management, or revenue management
Benefits
- Performance bonus with no cap, paid quarterly based on quota attainment
- Company equity through $HOST token RSUs, with current grant value up to $9,700
- Eligibility for up to $230,756 per year in performance-based PSUs
- 35 days off per year and parental leave
- US employee healthcare options and 401(k)
- Complimentary mental health and emotional support