200K–300K USD / year
Customer Success Manager, Platforms
Customer successOn-site — Chicago, US
Published on 2026-09-22
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About this role
The Customer Success Manager at Stripe will manage a portfolio of platform customers to ensure they derive maximum value from their investment. This role involves proactive engagement, facilitating workshops, and delivering insights and business reviews to help customers grow their business.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Customer Success
What you'll do
- Partner closely with account executives and technical account managers
- Manage customer accounts to drive overall account health
- Deliver payment performance and industry insights to managed customers
- Perform business reviews to align on user priorities
- Advocate for customers to internal teams
- Support account expansion opportunities
What we're looking for
- 10+ years in client-facing enterprise relationship management
- Marketplace and/or SaaS platform experience
- 3+ years with consumption-based SaaS products
- Strong business sense and understanding of user business drivers
- Experience leading technical conversations
- Strong analytical skills
Nice to have
- Deep expertise in FinTech
- Experience in embedded payments