265K–350K USD / year
Customer Success Manager, Public Sector (National Security)
Customer successHybrid — Washington, DC
Published on 2026-09-18
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About this role
In this role, the Customer Success Manager will act as a post-sales advisor for national security customers using the Claude AI system. Responsibilities include driving product adoption, fostering relationships, and ensuring the customer achieves mission impact while navigating classified environments.
About the company
Anthropic builds reliable and interpretable AI systems, including the Claude family of models, for businesses and developers. The company focuses on AI safety research and practical AI assistants for enterprise and consumer use.
The team
Public Sector team
What you'll do
- Develop success plans aligned with customer missions
- Guide customers through Claude deployment and enablement
- Create tailored enablement content for diverse stakeholders
- Develop evaluation frameworks to measure adoption and value
- Drive consumption and adoption of AI workloads
- Own Executive Business Reviews for strategic alignment
- Identify adoption patterns and provide insights to internal teams
What we're looking for
- U.S. citizenship and active TS/SCI security clearance
- Experience with US national security agencies
- 5+ years in customer-facing roles
- Technical fluency in AI/ML concepts and APIs
- Ability to communicate complex concepts effectively
- Experience managing multiple stakeholder relationships
Nice to have
- Hands-on experience with LLM APIs
- Knowledge of FedRAMP and classified-fabric accreditation