38K–62K GBP / year
Customer Success Manager, SMB
Customer successHybrid — London
Published on 2026-10-16
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About this role
The Customer Success Manager will support SMB accounts throughout their lifecycle, focusing on relationship building, implementation, and upselling. This role involves managing a portfolio of over 300 accounts and collaborating with various internal teams to enhance customer satisfaction and revenue growth.
About the company
Ravio is a technology company that specializes in providing innovative solutions for businesses, focusing on revenue operations and software development. They serve various market segments, including SMB and mid-market enterprises, with a diverse range of roles in engineering and sales.
What you'll do
- Own a scale portfolio of 300+ SMB accounts
- Improve and maintain account health
- Build relationships and trust with customers
- Deliver value and ensure customer satisfaction
- Collaborate with internal teams to influence product improvements
What we're looking for
- Experience in managing a large portfolio
- Strong customer relationship skills
- Commercial acumen and negotiation ability
- Attention to detail and data-driven decision-making
- Team-oriented with cross-functional collaboration experience
Nice to have
- Experience in HR tech or reward
- Language skills, preferably German or French
Benefits
- Equity stake in the company
- 37 days paid time off
- Up to 6% pension matching
- £60 a month wellness allowance
- Annual learning and development budget