40K–54K EUR / year
Customer Success Manager - Spanish Speaking
Customer successHybrid — Spain
Published on 2026-10-09
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About this role
Own net revenue retention and customer outcomes for a portfolio of around 60 hotel group accounts across Spain, Italy and Portugal. Drive account growth by identifying and closing cross-sell and upsell opportunities, while supporting adoption and retention through strategic account planning.
About the company
Mews builds a cloud property management platform that helps hotels run operations and improve guest experiences.
What you'll do
- Own net revenue retention across a portfolio of approximately 60 accounts
- Identify and advance cross-sell and upsell opportunities across RMS, POS, Payments and Terminals
- Partner with Client Sales to convert expansion opportunities into closed revenue
- Run strategic QBRs and account success plans aligned with customer goals
- Monitor account health and proactively address adoption, retention and expansion risks
- Manage relationships across property, regional and executive stakeholders
- Use AI tools and automation to improve account management workflows
What we're looking for
- 3–5 years of experience in Customer Success, Account Management or a similar B2B SaaS role
- Track record of driving retention, expansion and customer growth
- Experience with QBRs, account planning and executive customer conversations
- Strong commercial skills and ability to progress cross-sell and upsell opportunities
- Fluent Spanish and English
- Experience with Salesforce, Gainsight or similar platforms
- Practical experience building AI workflows or automations
- Comfortable with ownership and change in a fast-moving environment
Nice to have
- Experience in hospitality, travel, hotel technology, payments, fintech or multi-product SaaS
Benefits
- Unlimited paid holiday
- Company share program
- Paid parental leave: six months for primary caregivers and two months for secondary caregivers, after one year of service
- Annual learning budget of €300, with additional budget for high performers
- Flexible hybrid working and work-from-anywhere flexibility for a few weeks each year
- Home office setup budget and monthly work-from-home allowance
- Relocation options after one year