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Customer Success Manager - US
Customer successRemote — United States
Published on 2026-11-13
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Help enterprise ecommerce customers integrate Constructor’s search and product discovery platform and achieve measurable results. The role combines customer relationship management, technical troubleshooting, onboarding, and coordination with engineering.
About the company
Constructor is an AI search and product discovery platform for ecommerce that helps retailers improve conversion through personalized search and recommendations.
The team
Customer Success
Stack
APIsTransformersGenerative LLMs
What you'll do
- Guide customers through implementation and help them realize value from the product.
- Navigate customer stakeholders, priorities, and misalignments.
- Coordinate engineering resources and prioritize customer work.
- Troubleshoot support requests and create customer documentation and training materials.
- Improve integration processes and customer outcomes.
What we're looking for
- At least three years of direct customer-facing experience in customer success, technical account management, or solutions consulting.
- Experience working with large organizations.
- Knowledge of APIs and prior experience interacting with them.
- Strong communication, interpersonal, prioritization, and stakeholder-management skills.
- Ability to learn quickly, solve problems, and motivate others.