18–20 USD / hour
Customer Success Support Associate
Customer successHybrid — Lindon, Utah
Published on 2026-11-07
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About this role
Provide frontline customer support for Human Interest’s retirement savings platform. Resolve customer inquiries across phone, live chat, and email, coordinating with internal and external partners when needed.
About the company
Human Interest is a technology-driven company that provides affordable and easy-to-manage 401(k) retirement plans for small and medium-sized businesses, helping them offer valuable retirement benefits to their employees.
What you'll do
- Handle inbound customer inquiries by phone, live chat, and email
- Identify customer needs and resolve issues, aiming to do so in one interaction
- Document case context, actions, and next steps
- Coordinate with internal and external partners to resolve customer issues
- Follow up with customers as needed
- Meet performance standards and adhere to workforce management schedules
What we're looking for
- At least one year of customer-facing experience, or commensurate college experience
- Strong organizational skills and ability to manage competing tasks
- Professional, confident, and empathetic communication across phone, chat, and email
- Ability to stay composed in high-stress situations
- Meticulous attention to detail
- Ability to remain productive in a busy, open-office environment
Nice to have
- Customer support, account management, or call center experience
Benefits
- 401(k) with dollar-for-dollar employer match up to 4%, immediately vested, and no plan fees
- Health, dental, and vision insurance
- Paid time off and parental leave
- Monthly work-from-home stipend and quarterly lifestyle stipend
- Financial wellness and student loan resources
- Mental health and fertility benefits