18–20 USD / hour
Customer Success Support Associate
Customer successOn-site — Lindon, Utah
Published on 2026-10-02
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About this role
As a Customer Success Support Associate, you will be the frontline representative of Human Interest, helping customers with their retirement savings platform. The role involves managing customer inquiries, problem-solving, and ensuring excellent customer service in a fast-paced environment.
About the company
Human Interest is a technology-driven company that provides affordable and easy-to-manage 401(k) retirement plans for small and medium-sized businesses, helping them offer valuable retirement benefits to their employees.
What you'll do
- Manage inbound customer inquiries via phone, live chat, and email
- Resolve customer needs in a single touchpoint
- Document thorough notes on each case
- Collaborate with internal and external partners
- Provide best in class customer service
- Manage follow-ups with customers
- Support other areas of the organization as needed
- Adhere to company performance standards
What we're looking for
- 1+ years in a customer-facing role preferred
- Passion for serving customers
- Strong organizational skills
- Confident communication over multiple channels
- Composure in high-stress situations
- Attention to detail
- Productivity in an open-office environment
Benefits
- 401(k) with employer match
- Top health, dental, and vision insurance
- Competitive time off and parental leave
- Mental health support
- Fertility healthcare benefits
- Student loan resources
- Work-from-home stipend