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Customer Support Advisor
Customer successOn-site — Skopje
Published on 2026-10-09
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Provide technical support to Proton Mail customers, troubleshooting issues and helping maintain a high-quality customer experience. The role also involves testing web and mobile apps and sharing customer feedback with developers to improve Proton products.
About the company
Proton builds end-to-end encrypted email, VPN, storage, password, and related privacy tools for individuals and businesses.
The team
Customer Support team, based in Skopje and Taipei.
Stack
ZendeskJiraConfluence
What you'll do
- Answer customer questions about Proton services and resolve technical support inquiries
- Troubleshoot issues to identify their causes
- Collaborate with developers to improve products using customer feedback
- Regularly test web and mobile applications
What we're looking for
- Advanced English, especially written
- Understand the concept of end-to-end encryption
- Problem-solving skills and a positive attitude
- Comfortable working mostly onsite in a dynamic environment
- Tech-savvy and interested in digital privacy
Nice to have
- Customer support experience
- QA testing experience
- Degree in Information Technology or a related field
Benefits
- Stock options
- Health coverage and retirement options
- Generous leave and wellness support
- Learning and development opportunities
- Lunch and snacks at the office
- Public transport, bike allowance, or parking coverage
- Flexible working hours
- Work hardware and software provided