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Customer Support Advisor (Proton VPN)
Customer successOn-site — Taipei
Published on 2026-11-13
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Provide technical support to Proton VPN customers, investigating issues and helping users resolve them. The role also includes testing web and mobile applications and sharing customer feedback with developers to improve the product.
About the company
Proton builds end-to-end encrypted email, VPN, storage, password, and related privacy tools for individuals and businesses.
The team
Proton Customer Support team, based in Taipei.
Stack
ZendeskJiraConfluence
What you'll do
- Answer customer questions about Proton VPN
- Troubleshoot technical issues and help maintain customer satisfaction
- Collaborate with developers to improve products using customer feedback
- Test web and mobile applications regularly
What we're looking for
- Advanced English, especially written
- Familiarity with VPNs
- Strong troubleshooting skills and a tech-savvy approach
- Positive, adaptable, detail-oriented, and willing to learn
- Interest in digital privacy
Nice to have
- Experience with QA testing
- Customer support experience
- Degree in Information Technology
Benefits
- Stock options
- Health coverage
- Retirement options
- Generous leave
- Wellness support
- Office lunch and snacks
- Public transport, bike, or parking allowance
- Flexible working hours