Customer Support Developer (Databases)

About this role

As a Customer Support Developer at Airbyte, you will leverage your software development skills to troubleshoot complex database issues and support customers in integrating various data systems. You'll write code in Java and Kotlin while collaborating closely with engineering teams to drive real fixes for underlying problems.

About the company

Airbyte is an open-source data integration platform for ELT pipelines. It helps companies sync data from hundreds of sources into warehouses and lakes.

What you'll do

• Serve as the primary technical escalation point for database-related customer issues.
• Triage and prioritize incoming issues to meet SLA targets.
• Dig into complex database issues and reproduce customer-reported bugs.
• Support customers with onboarding and troubleshooting for database setups.
• Contribute to the development of Airbyte's open-source database connectors.

What we're looking for

• 2+ years in software engineering or technical support.
• Fluency in SQL and experience with debugging performance issues.
• Proficiency in Java or Kotlin for connector code contributions.
• Hands-on experience with relational databases and data integration concepts.
• Strong troubleshooting instincts and clear communication skills.

Nice to have

• Experience with various relational and non-relational databases.
• Familiarity with Airbyte's Bulk CDK and open-source contributions.
• Experience with container orchestration tools like Kubernetes or Docker.

Benefits

• Flexible PTO and comprehensive health coverage.
• Virtual healthcare access and retirement savings plan.
• Professional development budget and conference sponsorship.