266K–360K PLN / year
Customer Support Engineer
Customer successRemote — Poland
Published on 2026-09-15
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About this role
Troubleshoot complex technical issues for enterprise customers, including production network connectivity and performance problems. Work with Product and Customer Success to resolve cases, communicate customer feedback, and improve support processes and documentation.
About the company
Coder provides cloud development environments and AI development infrastructure that helps enterprises provision, govern, and secure developer workspaces.
The team
Customer Support team within Research & Development.
Stack
TerraformKubernetesBashPythonRubyGitHubREST APIsMajor cloud platforms
What you'll do
- Reproduce and debug customer issues using test environments and tools
- Resolve technical support requests, including urgent high-severity cases
- Communicate diagnostic steps, resolutions, and product guidance to customers
- Identify product usage trends, bugs, and feature requests
- Coordinate and lead customer debugging calls with Enterprise Account Managers
- Document customer interactions and contribute to support documentation
- Mentor new team members and improve team processes and tools
- Participate in an on-call rotation for production-down issues
What we're looking for
- 3+ years in customer support engineering or a comparable technical customer-facing role
- 3+ years supporting enterprise companies
- 2+ years diagnosing production network connectivity and performance issues
- Experience with Terraform, cloud platforms, distributed systems, microservices, and containerization
- Scripting experience to automate issue reproduction environments
- Ability to read complex code and troubleshoot using GitHub, REST APIs, and command-line tools
- Strong analytical, troubleshooting, written, and verbal communication skills
- Experience working in a startup environment
Nice to have
- DevOps, software engineering, or system administration experience
- Software-defined networking experience, such as Tailscale
- Experience supporting engineering teams and their tooling
Benefits
- Equity
- Bonus
Hiring process
- Interview process expected to take two to four weeks
- Interviews with individual contributors, managers, and senior leaders