150K–200K USD / year
Customer Support Engineer
OtherRemote — unknown
Published on 2026-09-30
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
As a Customer Support Engineer at PlanetScale, you will assist developers and businesses in effectively utilizing the PlanetScale platform, addressing and resolving technical support issues. You will improve documentation and support processes, while collaborating with the engineering team on product enhancements.
About the company
PlanetScale is a database-as-a-service platform that offers a cloud-native solution built on Vitess, designed to provide developers with scalable, reliable, and globally distributed databases. The company serves organizations needing robust data infrastructure solutions.
What we're looking for
- Experience supporting production applications and databases
- Working knowledge of SQL, preferably MySQL or PostgreSQL
- Strong debugging skills
- Programming experience and ability to navigate application code
- Experience with application frameworks and database connectors
- Strong written and verbal communication skills
- Empathy for customers and teammates
Nice to have
- Experience working in a remote organization
- Experience with cloud platforms like AWS, GCP, or Azure
- Knowledge of monitoring and debugging tools
- Experience in building support processes or teams