240K–350K BRL / year
Customer Support Engineer
Customer successRemote — Brazil
Published on 2026-05-27
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About this role
Own the end-to-end technical and functional support experience for customers using Sardine’s API-driven risk and payments platform. Troubleshoot customer issues, coordinate with engineering and external providers, and help prevent recurring problems.
About the company
Sardine is a financial crime platform that helps companies detect fraud, money laundering, and other risk with real-time behavioral and device intelligence.
The team
Support Engineering
Stack
REST APIsSQLPostmanCloud infrastructureWeb technologies
What you'll do
- Provide customer support through email, chat, and phone.
- Prioritize and troubleshoot complex technical issues.
- Escalate issues to development teams with clear diagnostic details.
- Document solutions and create tools and processes to improve support.
- Advocate for customer needs and help prioritize bugs and product improvements.
What we're looking for
- 5+ years in technical support, support engineering, solutions engineering, or software engineering.
- Strong understanding of web technologies, APIs, and cloud infrastructure.
- Proficiency with SQL, including joins and queries across multiple tables.
- Experience with REST APIs and tools such as Postman.
- Clear communication and ability to work independently under pressure.
- Experience supporting B2B SaaS products or working in fintech or compliance.
Nice to have
- Experience coordinating with third-party vendors and support providers.
Benefits
- Equity, with early exercise available for all options, including pre-vested options.
- Flexible paid time off and a year-end break.
- MacBook Pro and a one-time home-office setup stipend.
- Monthly meal and social meet-up stipends.
- Annual health and wellness and learning stipends.