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Customer Support Engineer
Customer successRemote — Australia
Published on 2026-10-21
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Provide technical support to Vercel customers, diagnose issues, and help resolve root causes. The role also includes engineering internal tools and solutions, improving customer-facing documentation and processes, and supporting enterprise requests. Evening, weekend, and on-call work is part of a rota.
About the company
Vercel is a platform designed to enhance the frontend development experience, enabling developers to build, deploy, and host modern web applications efficiently. They serve a range of clients, focusing on startups and enterprises across various industries.
Stack
ReactNext.jsCloud technologiesServerless computing
What you'll do
- Handle customer cases and issues raised outside regular support channels
- Advise and assist the developer community
- Develop and improve internal tools with engineering
- Complete regular engineering work and own a specialized product area
- Improve internal documentation, processes, and policies
- Assist Customer Success Managers with enterprise requests
What we're looking for
- Frontend development experience, ideally with React and Next.js
- Understanding of cloud technologies and serverless computing
- Ability to engineer solutions that address root causes
- Excellent written and verbal communication
- Comfort working with a globally distributed remote team
- Availability for weekend and on-call rota work
- Strong customer-service focus
Nice to have
- Backend development experience, especially Node.js
- Availability for a higher-compensated Saturday–Tuesday schedule
- Experience with CDNs and cloud infrastructure
- Experience with monorepos or custom CI/CD pipelines
- Strong DNS knowledge and ability to explain it clearly
- Incident management and procedural communication experience
- Experience mentoring teammates
Benefits
- Competitive compensation and stock options
- 100% remote work
- Unlimited PTO, with four weeks per year recommended
- Mentorship and professional development events
- Generous gear credit