34K–40K EUR / year
Customer Support Representative
Customer successWorkplace — Germany
Published on 2026-10-26
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Provide patient support for Kaia Health’s digital therapy for musculoskeletal pain. Handle calls, emails, prescriptions, and related administration, helping patients get timely answers and progress through therapy.
About the company
Sword Health is a digital musculoskeletal care company that helps employers and health plans deliver AI-powered physical therapy and related care programs.
What you'll do
- Respond to patient calls and emails about onboarding, app use, and technical issues.
- Process prescriptions and other documents accurately and promptly.
- Record requests in CRM or ticketing tools and follow cases through resolution while protecting patient data.
- Coordinate with medical practices and health insurers as needed.
- Escalate feedback, complaints, and recurring issues to the relevant teams.
- Help create FAQs and email templates, and use AI tools to improve support.
What we're looking for
- Native-level German (C2).
- At least one year of customer support, patient service, or comparable administrative experience.
- Clear, friendly communication by phone and in writing.
- Empathy and patience supporting people with chronic pain and varying levels of digital confidence.
- Accuracy, reliability, and strong organizational skills.
- Experience with CRM or ticketing tools and openness to learning new technology.
Nice to have
- Healthcare experience, such as MFA or PTA.
- Knowledge of the German healthcare system.
- Experience in digital health.