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Customer Support Representative
Customer successOn-site — Conakry, Guinea
Published on 2026-11-05
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Provide customer support for Wave’s mobile financial services, serving as a primary contact for customer inquiries and complaints. The role is based in Conakry and is offered on a six-month fixed-term contract.
About the company
Wave provides financial software solutions tailored for small businesses, focusing on simplifying accounting, invoicing, and payment processing. Their user-friendly platform helps entrepreneurs manage their finances efficiently, promoting business growth.
What you'll do
- Respond to customer inquiries and complaints professionally and courteously
- Coordinate with other departments to address customer needs
- Escalate issues when necessary
- Maintain current knowledge of Wave products
- Listen actively to understand customer needs and provide solutions
- Participate in team meetings and continuous improvement initiatives
What we're looking for
- Fluency in French, Fulani, Malinké, and Soussou
- At least two years of experience in a comparable role, such as call center or customer service
- Availability to work flexible schedules
- Strong interpersonal and client-service skills
- Responsibility, initiative, attention to detail, and teamwork
Nice to have
- Experience in mobile wallet customer service or a customer service company
- Management skills
Benefits
- Health insurance for the employee and dependents
- Parental leave: 26 weeks for mothers and four weeks for fathers
- Subsidized childcare upon returning to work
- Subsidized gym memberships and fitness classes
- Airtime reimbursement
- Free food and office space