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Customer Support Representative
Customer successOn-site — Niamey, Niger
Published on 2026-11-04
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Provide customer support for Wave’s financial services, handling customer questions and complaints and helping resolve issues. This is a six-month fixed-term role based in Niamey, with flexible scheduling.
About the company
Wave provides financial software solutions tailored for small businesses, focusing on simplifying accounting, invoicing, and payment processing. Their user-friendly platform helps entrepreneurs manage their finances efficiently, promoting business growth.
What you'll do
- Serve as the primary contact for customers and provide support
- Handle inquiries and complaints, escalating issues when needed
- Coordinate with other departments to address customer needs
- Maintain up-to-date knowledge of Wave products
- Contribute to team meetings and continuous improvement
What we're looking for
- Fluent in French and Haoussa
- At least two years of experience in a comparable customer service or call center role
- Able to work flexible schedules
- Strong interpersonal skills, initiative, attention to detail, and teamwork
Nice to have
- Experience with mobile wallets or a customer service company
- Management skills