Salary not listed
Customer Support Representative
Customer successOn-site — Douala, Cameroon
Published on 2026-11-04
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Provide customer support for Wave’s financial services from its Douala location. Handle customer questions and complaints, resolve issues or escalate them, and help improve the customer experience.
About the company
Wave provides financial software solutions tailored for small businesses, focusing on simplifying accounting, invoicing, and payment processing. Their user-friendly platform helps entrepreneurs manage their finances efficiently, promoting business growth.
What you'll do
- Serve as the primary point of contact for customers.
- Handle customer inquiries and complaints professionally, escalating issues when necessary.
- Work with other departments to address customer needs.
- Maintain up-to-date knowledge of Wave products.
- Use active listening to understand customer needs and provide solutions.
- Participate in team meetings and continuous improvement initiatives.
What we're looking for
- Fluent in French, English, and Fulfulde.
- At least 3 years of experience in a comparable customer service or call center role.
- Able to work flexible schedules.
- Strong interpersonal skills, attention to detail, and a sense of responsibility.
Nice to have
- Experience in mobile wallet or customer service company support.
- Management skills.
Benefits
- Health insurance for employees and dependents.
- Parental leave: 26 weeks for mothers and 4 weeks for fathers.
- Subsidized childcare upon returning to work.
- Subsidized gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and office space.