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Customer Support Representative
Customer successOn-site — Conakry
Published on 2026-09-16
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Wave is seeking a Customer Support Representative to deliver exceptional service to customers in Conakry. The role involves addressing customer inquiries, maintaining product knowledge, and contributing to team improvements.
About the company
Wave provides financial software solutions tailored for small businesses, focusing on simplifying accounting, invoicing, and payment processing. Their user-friendly platform helps entrepreneurs manage their finances efficiently, promoting business growth.
What you'll do
- Serve as the primary point of contact for customers
- Handle customer inquiries and complaints
- Maintain up-to-date knowledge of Wave products
- Use active listening to understand customer needs
- Participate in team meetings
What we're looking for
- Fluency in French, Fulani, Malinké, and Soussou
- 2 years of experience in customer service
- Ability to work with flexible schedules
Benefits
- Generous health insurance for employees and dependents
- Generous parental leave policies
- Subsidized gym memberships
- Free food in the office