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Customer Support Representative- Front Office
Customer successOn-site — Dakar, Senegal
Published on 2026-11-04
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About this role
Handle customer support for Wave’s mobile money services, primarily through incoming phone calls. Resolve issues with accurate information, maintain customer records, and follow up to ensure complaints are addressed. This is a six-month fixed-term role based in Dakar.
About the company
Wave provides financial software solutions tailored for small businesses, focusing on simplifying accounting, invoicing, and payment processing. Their user-friendly platform helps entrepreneurs manage their finances efficiently, promoting business growth.
What you'll do
- Manage incoming customer calls and assess customer needs
- Provide accurate information using the appropriate tools
- Resolve complaints, offer alternatives, and follow up on outcomes
- Maintain records of customer interactions and process accounts
- Follow communication procedures and engage customers proactively
What we're looking for
- At least one year of customer support or client service experience
- Fluency in French and Wolof
- Authorization to work in Senegal
- Available to work outside regular hours
- Strong phone, active-listening, communication, and customer-service skills
- Familiarity with CRM systems
- Baccalaureate plus two years of higher education
- Able to multitask, prioritize, and manage time effectively
Nice to have
- Experience supporting mobile money or banking customers
Benefits
- Health insurance for employees and dependents
- Parental leave: 26 weeks for mothers and four weeks for fathers
- Subsidized childcare upon returning to work
- Subsidized gym memberships and fitness classes
- Airtime reimbursement
- Free food and office space