Up to 1K EUR / month
Customer Support & Sales Agent ( Sewing Specialist)| E-commerce | Remote
Customer successRemote — Lithuania, Eastern Europe
Published on 2026-06-16
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About this role
Provide customer support and product guidance to crafting customers across phone, chat, and email. The role combines sewing expertise with consultative product recommendations and empathetic sales, including value-aligned upselling.
About the company
Foxelli Group builds and operates subscription-based D2C e-commerce brands across self-care, crafts, food, and lifestyle categories.
The team
Customer Support
What you'll do
- Support customers through phone, chat, and email
- Conduct phone interviews to assess customer needs and recommend products
- Identify appropriate upselling opportunities
- Resolve customer issues and follow through
- Record customer feedback and flag trends
- Collaborate across functions to improve the customer journey
What we're looking for
- Fluent or near-native spoken English
- Hands-on sewing experience and knowledge of patterns, stitches, materials, and techniques
- Experience in phone-based customer support and/or upselling
- Strong active listening and emotional intelligence
- Able to work independently and manage a steady workload
- Reliable computer and high-speed internet
- Available Tuesday–Saturday, 5:00 p.m.–1:00 a.m. Lithuania time
- Able to work on a freelance or B2B basis
Nice to have
- Previous remote work experience
Benefits
- Gym membership
- Company-sponsored outdoor activities
- Personal development budget
- Paid time off, including vacation and parental leave
- Home-office setup budget
Hiring process
- Guided Ribbon AI video interview
- Text task
- Interview with the manager