50K–50K USD / year
Customer Support Specialist
Customer successRemote — Thailand
Published on 2026-10-01
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About this role
Circle is expanding its customer support team. The Customer Support Specialist will be the first line of support, addressing inquiries, solving complex problems, and collaborating with internal teams to enhance customer experiences.
About the company
Circle is a technology company that provides a platform for building community-driven spaces, focusing on enabling creators and teams to engage and collaborate effectively. They offer tools for marketplace solutions, enhancing user experience through design and advanced technology.
The team
Customer Support
What you'll do
- Prioritize customer issues across email channels
- Provide hands-on support for Circle Plus communities
- Advise creators on practical solutions for launching communities
- Collaborate with engineers and designers to troubleshoot technical issues
- Identify trends from customer inquiries for proactive solutions
What we're looking for
- 3+ years of experience in a technical support role, ideally in SaaS
- Proficient in English (CEFR Level C2)
- Strong written and verbal communication skills
- Excitement to inform product development
- Ability to understand and implement technical workflows
Nice to have
- Experience with Zendesk
- Previous work in a 100% remote role with an international team
- Familiarity with community, payment, live stream, or content-related products
Benefits
- U.S.-benchmarked compensation and equity
- 35 days of paid time off each year
- Company retreats in international destinations