Customer Support Specialist

About this role

Circle is looking for a Customer Support Specialist to join their growing team. In this role, you will provide first-line support to customers, troubleshoot various issues, and work collaboratively with teams to ensure the best solutions for clients. Candidates must be available to work full-time hours from 8:00 AM to 5:00 PM IST, Tuesday through Saturday.

About the company

Circle is a technology company that provides a platform for building community-driven spaces, focusing on enabling creators and teams to engage and collaborate effectively. They offer tools for marketplace solutions, enhancing user experience through design and advanced technology.

The team

Customer Support

What you'll do

• Prioritize customer issues across email channels
• Provide hands-on support for Circle Plus communities
• Become an expert on the Circle product
• Advise creators on practical solutions for their communities
• Troubleshoot a wide range of issues across platforms
• Escalate feedback to inform product improvements
• Collaborate with engineers and designers
• Identify trends from customer inquiries

What we're looking for

• Strong alignment with company values
• Proficient in English at CEFR Level C2
• 3+ years of experience in a technical support role
• Strong written and verbal communication skills
• Eager to contribute to product development
• Skilled in implementing technical workflows
• Understanding customer needs and providing helpful solutions
• Collaborative team player

Nice to have

• Experience with Zendesk
• Previous remote work experience with international teams
• Experience with community, payment, or live stream products
• Familiarity with automation tools like Zapier
• Troubleshooting application login issues
• Understanding API troubleshooting

Benefits

• U.S.-benchmarked compensation globally
• Equity in the company with ongoing grants
• 35 days of paid time off annually
• Support for health, wellbeing, and professional growth