50K–50K USD / year
Customer Support Specialist
Customer successRemote — Philippines
Published on 2026-10-01
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Circle is looking for a Customer Support Specialist to join their remote team. The role involves providing first-line support, resolving complex customer issues, and collaborating with internal teams. Candidates should be available to work from 8:00 AM to 5:00 PM IST, Tuesday through Saturday.
About the company
Circle is a technology company that provides a platform for building community-driven spaces, focusing on enabling creators and teams to engage and collaborate effectively. They offer tools for marketplace solutions, enhancing user experience through design and advanced technology.
The team
Customer Support
What you'll do
- Prioritize customer issues across email channels
- Provide hands-on support for Circle Plus communities
- Become an expert on Circle product and support tools
- Troubleshoot issues across various platforms and devices
- Collaborate with engineers and designers on technical issues
What we're looking for
- Proficient in spoken and written English at CEFR Level C2
- 3+ years of experience in a technical support role, preferably in SaaS
- Strong communication skills
- Ability to understand technical workflows
Nice to have
- Experience with Zendesk
- Previous remote work experience
- Familiarity with community, payment, or content-related products
Benefits
- U.S.-benchmarked compensation and equity
- 35 days of paid time off per year
- Company retreats in various global locations