50K–50K USD / year
Customer Support Specialist
Customer successRemote — India
Published on 2026-09-30
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Circle is looking for a Customer Support Specialist to join their remote team. This role involves prioritizing customer issues, providing solutions, and collaborating with various internal teams. The position requires strong technical support experience, particularly in a SaaS environment.
About the company
Circle is a technology company that provides a platform for building community-driven spaces, focusing on enabling creators and teams to engage and collaborate effectively. They offer tools for marketplace solutions, enhancing user experience through design and advanced technology.
What you'll do
- Respond to customer inquiries across email channels
- Provide hands-on support for Circle Plus communities
- Become an expert on Circle's products
- Advise creators on launching and building their communities
- Troubleshoot issues on various platforms and apps
- Collaborate with engineers and designers
What we're looking for
- 3+ years in a technical support role, ideally in SaaS
- Strong written and verbal communication skills
- Proficient in English at CEFR Level C2
- Excited about contributing to product development
- Skilled in understanding technical workflows
Nice to have
- Experience with Zendesk
- Previous remote work with a global team
- Experience in community or content-related products
- Familiarity with troubleshooting API issues
Benefits
- U.S.-benchmarked compensation
- Equity in the company
- 35 days paid time off
- Flexible and autonomous work environment