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Customer Support Specialist
Customer successOn-site — Bengaluru, India
Published on 2026-10-19
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Help Figma customers—from individual designers to enterprise teams—resolve product, account, and billing issues. The role combines written support, technical troubleshooting, customer calls, and feedback that helps inform product improvements. Work from the Bengaluru office on a schedule aligned with US business hours.
About the company
Figma is a collaborative design platform for product teams to create interfaces, prototypes, and design systems in the browser. It helps designers and developers work together on digital products from ideation through handoff.
What you'll do
- Resolve customer tickets, primarily by email, using Zendesk
- Troubleshoot technical issues across Figma products
- Review AI-generated output and credit usage to assess customer charges
- Document reproducible bugs and share product feedback with Engineering
- Facilitate customer calls and screen-sharing sessions when needed
- Learn about product launches and create guides or support macros
What we're looking for
- At least 2 years of customer support experience, ideally at a SaaS company
- Hands-on experience with design tools such as Figma and regular use of AI tools
- Strong technical troubleshooting skills and ability to explain complex issues simply
- Excellent written English and a warm communication style
- Curiosity and a habit of independently learning new technology
Nice to have
- Professional UX or product design experience
- Familiarity with AI design or code-generation tools
- Working knowledge of Zendesk
- Experience supporting both self-serve and enterprise customers