43K–58K USD / year
Customer Support Specialist
Customer successWorkplace — United States
Published on 2026-11-12
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Support Mercury customers using its finance platform for startups and small businesses. Resolve account and banking-related issues while helping customers understand the product and sharing insights that improve Mercury’s tools and processes.
About the company
Mercury provides banking and financial software for startups, combining business accounts, cards, and money-management tools designed for venture-backed companies.
What you'll do
- Answer customer questions through chat, email, and phone
- Handle account requests, disputes, missing payments, and card shipments
- Identify product issues and work with engineering to resolve bugs
- Communicate customer needs to partner banks
- Write help articles and FAQs
- Improve internal tools, workflows, and support operations
What we're looking for
- 2+ years of customer experience or customer support experience
- Demonstrate empathy, patience, and composure while managing multiple issues
- Explain complex topics in clear, human language
- Communicate confidently with startup customers in person, by chat, and by phone
- Organize and manage an inbox effectively
- Look for opportunities to automate work
Nice to have
- Retail branch banking experience
- Passion for identifying customer needs and proactively solving problems
Benefits
- Equity (stock options or RSUs)