72K–108K CAD / year
Customer Support Specialist, Clerky
Customer successHybrid — Toronto, Canada
Published on 2026-10-28
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About this role
Provide specialized, empathetic email support to startup founders, investors, and attorneys using Clerky’s legal paperwork software. The role also contributes to help content, software troubleshooting, feature testing, and improving customer workflows. Success requires careful writing, sustained focus, and comfort handling questions that may not have definitive answers.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
What you'll do
- Respond thoughtfully and empathetically to customer emails using Help Scout
- Write and maintain help center articles based on customer needs
- Work with engineering to investigate software issues
- Help develop and manage customer legal-paperwork workflows
- Test new features and bug fixes and share customer feedback
- Identify trends in customer issues
What we're looking for
- Genuine interest in helping people and strong emotional intelligence
- Logical and analytical thinking
- Exceptional written English, with precise and concise communication
- Strong attention to detail
- Able to work remotely and independently
- Comfortable learning and using new software without training
- Open to frequent feedback and committed to continuous improvement
Benefits
- Equity may be included
- Company bonus may be included
- Retirement plans, health benefits, and wellness stipends may be included