From 2K EUR / month
Customer Support Specialist I
Customer successRemote — Bulgaria
Published on 2026-10-07
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About this role
Own the daily delivery and quality assurance of Media Intelligence Digests for a portfolio of client accounts. The role focuses on meeting strict deadlines, coordinating revisions, troubleshooting issues, and improving operational workflows.
About the company
Muck Rack is a PR and communications platform that helps teams manage media relationships, monitor coverage across news and social, and measure how brands show up in public conversations.
The team
Media Intelligence team
What you'll do
- Deliver client digests accurately and on schedule
- Review digests for quality, completeness, and alignment with client requirements
- Coordinate client revisions and monitor review windows
- Troubleshoot delivery issues and escalate operational or technical problems
- Maintain account-specific workflows and preferences
- Collaborate with Editorial, Customer Success, Support, Onboarding, Product, and Engineering
- Improve workflows, documentation, and operational processes
- Support operational readiness when onboarding new digest accounts
What we're looking for
- At least 1 year supporting time-sensitive operational workflows
- Ability to manage concurrent priorities and meet deadlines
- Exceptional attention to detail and quality assurance skills
- Strong written communication and customer-facing skills
- Strong organizational and time-management skills
- Ability to work independently and make sound decisions
- Calm, effective problem-solving under tight deadlines
- Experience following documented procedures and identifying improvements
Nice to have
- Experience supporting SaaS or subscription services
- Background in media monitoring, media intelligence, journalism, publishing, or editorial work
- Editorial review or quality assurance experience
- Familiarity with CRM, ticketing, or workflow management tools
- Experience documenting processes, working with distributed teams, or managing recurring client deliveries
- Proactive use of AI tools to improve productivity
Benefits
- Permanent remote work
- Home office stipend, phone and internet reimbursement, and coworking membership
- Up to 10% travel and expected attendance at the annual company offsite
- Approximately 1,800+ EUR gross monthly salary
Hiring process
- 30-minute Talent Team interview
- One-hour hiring manager interview
- Peer interviews with team members
- 30-minute executive interview
- 30-minute Bar Raiser interview