65K–75K CAD / year
Customer Support Specialist, Toronto
Customer successRemote — Canada
Published on 2026-09-28
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About this role
Modash is seeking a Customer Support Specialist to enhance customer experience in North America. The role involves assisting customers with influencer marketing workflows, troubleshooting product issues, and maintaining documentation.
About the company
Modash is an influencer marketing platform that helps brands find creators, manage partnerships, track campaign performance, and pay influencers from one place.
The team
Support team
What you'll do
- Provide practical advice on influencer marketing workflows.
- Guide customers in using Modash with step-by-step instructions.
- Troubleshoot product issues and escalate problems with context.
- Update the Help Center and internal documentation.
- Communicate with customers during incidents.
- Share patterns and customer feedback for product improvement.
What we're looking for
- 2+ years of experience in customer support, ideally SaaS.
- Strong written and spoken English.
- Ability to explain complex topics simply.
- Experience in troubleshooting customer issues.
- Ownership of tasks and customer updates.
- Organizational skills for clear case and handoff management.
- Ability to handle pressure and frustrated customers.
Nice to have
- Experience in influencer marketing or e-commerce tools.
- Technical support experience on integrations or APIs.
- Content Maintenance for Help Center and internal processes.
Benefits
- Unlimited paid vacation time.
- Fully remote working.
- Support for personal development and courses.
- Autonomy to make decisions and implement ideas.