130K–200K USD / year
CX Systems Engineer
AIRemote — North America, London
Published on 2026-09-14
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About this role
The CX Systems Engineer will own the AI support agent and develop tools for customer support. This role involves shipping production code, managing internal tools, and improving customer experience systems.
About the company
Runway is an innovative platform that specializes in machine learning and artificial intelligence applications, providing tools for creative professionals and enterprises to harness the power of AI in their workflows. The company focuses on developing advanced research and deployment solutions in this rapidly evolving field.
The team
Customer Experience
Stack
TypeScriptNode.jsAWS
What you'll do
- Own the AI support agent and ticketing system
- Ship daily product changes to reduce ticket volume
- Build and maintain internal CX tooling
- Run QA and evals with test suites
- Manage releases and rollback procedures
- Construct CX reporting metrics
What we're looking for
- 5+ years in Customer Experience or Support Engineering with coding experience
- Proficient in TypeScript and Node.js
- Experience with AI or LLM-powered support workflows
- SQL proficiency for reporting purposes
- Familiarity with billing or payments APIs
Nice to have
- Git and CI experience
- Real QA and eval experience
- High ownership and autonomy in work
- Interest in AI or creative tools