320K–405K USD / year
Data Center Global Repairs Program Support
OperationsHybrid — United States
Published on 2026-09-30
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About this role
The Repairs Lead will manage the hardware repair program for Anthropic's data centers, overseeing repair turnaround times and processes across multiple sites. This role requires expertise in data center operations and involves collaboration with engineering teams to improve service quality.
About the company
Anthropic builds reliable and interpretable AI systems, including the Claude family of models, for businesses and developers. The company focuses on AI safety research and practical AI assistants for enterprise and consumer use.
What you'll do
- Define global repair strategy and SLAs
- Own repair turnaround time and backlog management
- Author and improve repair procedures
- Manage RMA and reverse logistics programs
- Set spares pool sizing in coordination with supply chain
- Analyze failure patterns to drive corrective actions
- Lead operating cadence with vendors and site leads
- Communicate repair constraints to leadership
What we're looking for
- 8+ years of data center operations experience
- Proven track record in break-fix programs at scale
- Experience managing vendors and achieving measurable outcomes
- Technical depth in server and network hardware
- Experience building or improving operational processes
- Comfortable working with data
- Bachelor's degree or equivalent experience
Nice to have
- Experience with GPU/accelerator infrastructure
- Managing RMA and warranty programs with OEMs/ODMs
- Experience with spares planning and reverse logistics
- Delivering repair outcomes in partner-operated sites
- Familiarity with high-speed interconnect failures
Benefits
- Competitive compensation
- Generous vacation and parental leave
- Flexible working hours