203K–319K USD / year
Director Commercial Ops
OperationsWorkplace — unknown
Published on 2026-10-22
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About this role
Lead Sword Health’s commercial operations engine across revenue operations, field enablement, clinical specialists, and business analytics. Partner with the CRO and commercial leaders to scale growth through planning, deal governance, performance insights, systems, and AI-powered automation.
About the company
Sword Health is a digital musculoskeletal care company that helps employers and health plans deliver AI-powered physical therapy and related care programs.
The team
Commercial Operations, including Revenue Operations, Field Enablement, Clinical Specialists, and Business Analysts.
Stack
SalesforceCPQCLMGong
What you'll do
- Lead and develop the Commercial Operations organization and its leaders.
- Own annual and quarterly planning, capacity and quota strategy, and executive business reviews.
- Establish commercial performance reporting and turn pipeline, conversion, deal, and productivity data into decisions.
- Set pricing guardrails, approval authority, and contracting standards for employer, health plan, and channel deals.
- Deploy enablement and clinical specialists to support revenue-generating opportunities.
- Drive the GTM systems roadmap and use AI and automation to reduce manual commercial work.
- Partner with Finance, Legal, Product, Marketing, and Account Management on pricing, launches, and cross-sell.
What we're looking for
- 10+ years in Revenue or Commercial Operations, Strategy & Operations, or consulting; 5+ years leading multi-function teams.
- Experience scaling a B2B commercial organization through hypergrowth, ideally in digital health, health benefits, or enterprise SaaS.
- Hands-on ownership of company-level planning, forecasting, quota, and compensation design.
- Experience with complex enterprise sales cycles and multiple buyer groups.
- Executive presence, including the ability to advise senior leaders, present to a board, and coach managers.
Nice to have
- Experience with multi-product or platform pricing and packaging.
- Experience applying AI tools to GTM workflows such as forecasting, deal review, or rep coaching.